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Guardian Angel Store: FAQ |
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Guardian Angel Store FAQ (Frequently Asked Questions)
Category: Main ->
Answer | Once I place my order how long will it be until you ship? And how long until I receive it? Credit card orders placed online, by phone or by fax are received before 2 PM MST typically ship the same day. Orders placed after 2 PM will be processed the following day. However, we do ask that you allow up to 48 hours for us to ship your order once we receive it, assuming the items you ordered are in stock. Orders placed after 2 PM on Fridays are generally shipped the following Monday.
Out of stock items are usually shipped the same day we get the items back in stock.
United States Customers:
Orders that are mailed in and paid by check or money order are subject to delay to allow time for checks to clear. Please allow up to 10 days for checks to clear.
Orders will be shipped via the method chosen during checkout. If a tracking number is available it will be emailed to you.
Express Mail deliveries are made to most areas of the country the day following the day we ship. However, some areas of the country require two days for Express Mail delivery.
Customers Outside the United States:
Shipping to customers outside the United States generally takes anywhere from seven to twenty-one days. Orders are shipped via the method chosen during checkout.
The speed of customs clearance as well as both the U.S. Postal Service and your own country's postal service will all affect the speed of your delivery. Please be patient!
If you pay by check, be sure it is in U.S. funds. We will not accept foreign funds. All foreign checks WILL BE HELD FOR 20 DAYS TO ALLOW THEM TO CLEAR OUR BANK. You can avoid this delay by ordering with a credit card or paypal.
Please note: delivery times are dependent on (1) the product(s) that you order being in stock and (2) the normal schedule and processing time for orders. [ Back to Top ]
| How do I know if my order shipped? Clicking the My Account link on the menu bar across the top of the page or the Account link on the left will take you to your Account Status Page (you may have to login first). About midway down this page you will see My Account Information and it will show the Overview of previous orders, and the details of past orders. In the Overview it will show the status of your order. [ Back to Top ]
| What qualifies for free shipping? Free shipping only applies to domestic orders which are over $100 (price may vary due to specials) and less than 10 pounds in weight. [ Back to Top ]
| How fast will I get an order with free shipping? Orders with free shipping will ship as soon as the items are available. Delivery differs, if the order is just books, cds, or dvds, we will ship it media mail, which takes 7-10 days. In most other cases we will ship parcel post or first class, this may take anywhere from 3-7 days for delivery. [ Back to Top ]
| What if I don't qualify but it gives me the option and I choose it anyway? Your order will not be processed until we receive authorization from you to ship at the current postal rates. [ Back to Top ]
| DO you ship to the UK? Yes, we will ship to all countries that we are legally allowed to through the United States Post Office. The few exceptions would be countries that do not allow religious materials. [ Back to Top ]
| What if this is a gift and I want to ship to an address other than my own? When you complete the check out process, enter the shipping address to the person to which you are sending. Make sure, however, the billing address matches the credit card you are using to pay for the order. Also, enter in the comments section that you are sending this as a gift and do not want the invoice confirmation included in the box. The comments section can be used for any special instructions associated with your order. [ Back to Top ]
| Where are shipping costs/calculations visible for cart BEFORE one has to sign-up on this site? Unfortunately, shipping costs are determined by the total order, therefore, you will need to begin the check out process before you will know the total cost of shipping. Shipping will also be dependent upon the shipping option you choose. If you are concerned about privacy, we do not share your email address with anyone. We will not use your email address for any other purpose than to contact you about your order. [ Back to Top ]
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